Brand new journey…

Nowadays the word brand is thrown around all over social media, the internet and in day to day conversations when referring to little or large companies. Having a successful, recognised brand has become the holy grail at the end of everyone’s marketing adventure. There seems to be a rise in customers that are looking for individuality, attention to detail and an understanding of the level of importance that is placed upon the products you stock and the awareness of the brand behind them.

Ourselves as a company aim to do things just a little differently, to do all of the tasks involved that make the end product, with passion and because we love what we do, not because we have to do it. We truly believe that this isn’t a profession that you can be a part of successfully without a genuine love for the dog at the end of the order. We have a deep-rooted desire to be able to provide awesome customer service to our valued customers, to not just be another large manufacturing company that doesn’t have the customer at heart but to be a company that our customers trust, love the ethos of and want to be an active part of ourselves as an expanding brand.

We recognise that the Name Miro & Makauri is expanding and becoming mentioned more and more on Facebook groups and Instagram threads, but for us, just because there is expansion growing that doesn’t mean that we want the level of personal service that yourselves as our customers have come to expect, to change. You can rest assured you will still speak to the same person your’e used to speaking to, the person that knows your shop, your favourite products and your customer base. You will still get the same turnaround on orders ( if not quicker than you have previously been used too) and we can as always guarantee the same level of detail and quality on our products.

What is changing is the level of marketing we are now able to do, an increase of presence across our social media platforms, more interactions from the end customer and more regular contact from ourselves to your stores. Things are Changing for the positive here at Miro and Makauri as we continue to expand and develop new product ranges, work with a bigger variety of the very best professionals across their chosen fields and in essence begin the long and highly reinforcing journey of establishing ourselves as the brand we wish to be known for across the pet industry.